These terms apply to products ordered via the Internet,

1. Seller

The Seller is Smoke Shop is located at Unit 7, 108 Waterloo Road, Manchester, M8 8AF

2. Order process

2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.

2.2 An offer is made when you place the order for your products. Please see Customer Services – New Customers for information on how to place an order. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).

2.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.

2.4 If you enter a correct email address we will send you an order acknowledgement email and order update email(s). These are not order confirmation or order acceptance from us.

2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails (see 2.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect products despatched will be collected for full refund.

2.6 The contract will be formed at the place of despatch of the products.

2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.

2.8 We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record.

2.9 Smoke shop website is owned by Trade Wize LTD.,

3. Payment

3.1 We accept Visa card only and we do not accept any other card.

3.2 A delivery charge will be applied at checkout on all Uk Orders unless otherwise stated. Please view our delivery charges.

3.3 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. We will not accept an order if there is a pricing error.

4. Delivery

4.1 We deliver to any UK address including most British Forces Post Offices.

4.2 If the orders require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.

4.3  It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.

4.4 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

4.5 Items are dispatched through Parcelforce, Royal Mail, Evri, Yodel and DPD within 1 working day of payment received(mostly same day dispatch) excluding bank holidays and weekends.

4.6 We post to UK main land only. For anywhere else including Channel islands, Isle of Man, Isle of Wight, Scilly isles, Scottish Highlands, Scottish islands, Northern Ireland & rest of the world, please do contact us via email to make arrangements & check the costs.

4.7 Items are dispatched with targeted delivery time between 1 – 2 days. If we don’t hear from you about non receipt of item within 7 days of ordering the item, we’d assume it delivered. Non receipt claims won’t be admissible after 7 days of order placed.

5. Cancellation

If, for any reason, you wish to do so you have the right to cancel any order you have placed.  Where the products have been delivered to you, you may cancel them up to seven working days, starting from the day after the products were received, in line with the Consumer Protection (Distance Selling) Regulations 2000. To cancel please either refuse delivery or return via one of our return options.
The following procedures will apply:

5.1 You can email our Online Customer Services Team. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 45 minutes of order) . Most products can be returned by post and in the meantime you must take reasonable care of them.

5.2 For instructions on how to return an order, please visit our Returns section.

5.3 We have the right to cancel your order without your permission

6. Returns

6.1 In addition to your cancellation rights as described in point 5 we have a ‘Goodwill’ policy, for further details please refer to our Returns section as following.

6.2 Return postage will be paid by the buyer.

6.3 Returns are accepted within 14 days of purchase only if the item is faulty or totally not as described.

6.4 Due to hygiene issues, usable/ fill-able items can only be returned if they have not been used unless faulty.

7. Clearance section

7.1 The reductions shown are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago.

8. Amendments

8.1 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.

8.2 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.

8.3 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.

8.4 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

8.5 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.

9. Verification

9.1 You must be over 18 to purchase this product.

9.2 We reserve the rights to refuse service to anyone for any reason at any time.  You agree not to reproduce, duplicate, sell, resell, or exploit any portion of the service.

9.3 We will not sell to persons that do not meet the age restrictions for this product and by continuing with this purchase you hereby consent to the processing of your personal data for age verification purposes.