Help centre

Frequently asked questions

Quick answers about ordering, delivery and support.

What is Smoke Shop?

Smoke Shop is a UK-based online vape retailer offering disposables, kits, e-liquids, coils and accessories from trusted brands.

Where do you deliver?

We deliver to mainland UK using Royal Mail Tracked 48 and Royal Mail Tracked 24. Free Tracked 48 is available on qualifying orders. Tracked 24 can be selected at checkout for faster delivery.

How quickly are orders dispatched?

Orders placed before our weekday cut-off are dispatched the same day. Weekend orders are processed on the next working day.

How can I track my order?

You will receive an email when your order is dispatched with your Royal Mail tracking number. Both Tracked 48 and Tracked 24 include full parcel tracking.

How can I contact customer service?

Visit our Contact page or email us. Our UK-based team can help with product questions and order support.

Can you help me choose a product?

Yes. Get in touch and we will help you find the right coil, pod or e-liquid for your device.